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Kiosks & Self-Service

Unattended technology used for ordering, price checking, ticketing and more.

What is Kiosk and Self-Service Technology?

Kiosk and self-service technology are automated systems that allow users to perform transactions independently. Found in retail, transportation, and hospitality, these systems feature touchscreens and card readers for tasks like ticket purchases, check-ins, and food orders. They enhance customer experience by offering convenience, reducing wait times, and improving efficiency, giving users control over their transactions.

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Content Slider (Beta)

Learn tips & tricks on how to use the all-new Content Slider module here.  Have feedback on an awesome feature we should add to this module or discover a bug? Pop right over here to submit your ideas.

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Content Slider (Beta)

Learn tips & tricks on how to use the all-new Content Slider module here.  Have feedback on an awesome feature we should add to this module or discover a bug? Pop right over here to submit your ideas.

Kiosk & Self-Service Articles & Data

 
5 min read

[End User Survey] Digital Signage: 125 Retail Leaders Shared Their Concerns, Expectations, and Thoughts on Deploying Displays in Their Stores

Dec 12, 2023 by John Martin

Screens dominate our personal and professional lives. The average American spends 7 hours and 4 minutes daily looking...
4 min read

100 Retailers Told us About Self-Service Technology Use in Their Stores

Jun 16, 2023 by James Korte

Much to my mother's dismay, our world is becoming increasingly digital. With many consumers looking for convenience and...

Kiosk & Self-Service Podcast Conversations

 


Retail Digital Signage Survey Breakdown

125 retailer leaders shared their concerns, expectations, and perceptions about deploying digital displays. Why aren't they utilizing it? How would they if they did? Are their cost expectations accurate? It's an episode filled with data to help YOU find and win business.


100 Retailers Told Us About In-Store Self-Service Technology

100 actual retailers about the self-service technology they currently deploy. Who did we talk to? What’s their perception of the cost of self-service solutions? How do they use them? How often do they experience technical problems? It’s the episode that doesn’t need any help to get the job done!

 

How Self-Service Changed Hospitality & Retail

Over 40% of people prefer ordering from a kiosk. Epson’s David Vander Dussen & Josh Stanphill return to the pod to explain the self-service trend, what it means as consumer return to stores, and where opportunities lie for VARs.

Kiosk & Self-Service Product Categories:

There are a variety of product categories and use cases broadly covered by the kiosk and self-service, such as:

  • Self-ordering in hispitality
  • Self-checkout in grocery and retail
  • Price checking
  • Interactive mapping
  • Patient check-in at hospitals
  • Ticketing at airports and theatres
  • Payment collection
  • Check-in/check-out at hotels

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